Apple offers advice for AirPods Pro sound and isolation issues

Apple has offered support to AirPods Pro owners who have complained about issues with crackling sound and noise isolation.

Apple rolled out a new firmware update for the tech in midweek but did not reveal precise details about what exactly was in the latest release, codenamed 2D15.

However, it did provide advice via two support articles that outline what to do if owners have any problems with AirPods Pro during usage.

In the first of these, Apple suggests updating to the latest software release.

This can be tricky with AirPods as updates are delivered over the air when the device is connected to an iPhone.

Apple recommends opening the Settings app in iOS, navigating to ‘General’ and then ‘About’, before tapping on the AirPods and looking for the ‘Firmware Version’ listed.

Apple released a 2C54 update for AirPods Pro last year before pulling it soon afterwards.

The new update is rolling out for all users now, and it may include a few bug fixes and performance improvements.

However, without any official communication from Apple, it may take a while to discover exactly what has been included this time around.

Other troubleshooting methods that Apple recommends for the AirPods Pro include checking for wireless interference nearby that could cause static sounds and to listen to audio via a few different apps to see if the issue is universal.

For noise cancellation issues, the advice is slightly different.

Apple again recommends updating to the latest firmware but also suggests cleaning the top of the AirPods with a dry cotton swab to remove any excess oils or dirt.

Despite the latest isolated problems, AirPods Pro have been warmly received by critics and owners alike since the launch last year.

Apple is believed to be preparing the release of a third, budget-focused pair of EarPods to sit alongside the two models it currently offers.

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About the author


I've been a passionate evangelist for Apple and the Macintosh throughout my working life, my first love was a Quadra 605 working with a small creative agency in the south of Norfolk UK in the mid 1990's, I later progressed to other roles in other Macintosh dominated industries, first as a Senior graphic designer at a small printing company and then a production manager at Guardian Media Group. As the publishing and printing sector wained I moved into Internet Marketing and in 2006 co-founded which grew to become one the top 200 visited sites in the US (according to Quantcast), at its peak receiving over 15 million visits per month. For the last ten years I have worked as an Affiliate and Consultant to many different business and start ups, my key skill set being online marketing, on page monetisation, landing page optimisation and traffic generation, if you would like to hire me or discuss your current project please reach out to me here.

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