Apple expands indie repair shop service to Europe

Apple is expanding its independent repair ship programme for iPhones to countries across Europe following a successful launch in the US last year.

The “industry-leading” initiative will enable customers in the UK and other locations on the continent to get access to new repairs without having to venture to Apple’s own stores or use its online service.

Apple will now supply tools, parts and manuals to a number of repair shops that operate independently from the company.

The initiative started in the US last year after Apple finally relented and acknowledged a growing number of “right to repair” bills that had been put forward in Congress.

More than 140 independent companies in the US operating in 700 locations started providing repairs for iPhones late last year.

As of Wednesday (8th July), the scheme is now open to businesses in Europe and Canada.

Those interested can apply for the Independent Repair Provide Program, which is free of charge to join and includes full training without cost.

Apple’s chief operating officer Jeff Williams said that the company was “thrilled” to bring the repair programme to more countries and locations.

He added: “When a customer needs a repair, we want them to have a range of options that not only suits their needs but also guarantees safety and quality so their iPhone can be used for as long as possible.”

Apple has used “authorised” third parties for warranty-based work in the past, but these were limited to larger companies such as Best Buy, which is based in the US.

Smaller companies will now be able to offer services without having to worry about entry fees or high volume commitments.

For the time being, the new programme is limited to iPhones, but it could potentially expand to other devices such as MacBooks.

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About the author


I've been a passionate evangelist for Apple and the Macintosh throughout my working life, my first love was a Quadra 605 working with a small creative agency in the south of Norfolk UK in the mid 1990's, I later progressed to other roles in other Macintosh dominated industries, first as a Senior graphic designer at a small printing company and then a production manager at Guardian Media Group. As the publishing and printing sector wained I moved into Internet Marketing and in 2006 co-founded which grew to become one the top 200 visited sites in the US (according to Quantcast), at its peak receiving over 15 million visits per month. For the last ten years I have worked as an Affiliate and Consultant to many different business and start ups, my key skill set being online marketing, on page monetisation, landing page optimisation and traffic generation, if you would like to hire me or discuss your current project please reach out to me here.

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