Apple has reportedly discovered a hardware problem of limited nature that affects the new 13-inch MacBook Pro versions with function keys. This is according to an internal memo that was sent to Apple Authorised Service Providers and Apple Stores late last week.
The problem is that when either the main logic board or the solid-state drive on the MacBook Pro fails, both have to be replaced at the same time. The memo does not explain why this is the case, or what percentage of devices might be affected.
The memo states: “Apple has identified a specific population of MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports) units requiring both solid state drives and the main logic board to be replaced when either has a functional failure.”
This only refers to last year’s 13-inch MacBook Pro, which instead of a Touch Bar has a row of physical function keys.
According to Apple, the dual logic board and solid-state drive replacement is not necessary when the trackpad becomes unresponsive or the screen cracks.
The firm seems to have authorised zero-cost repairs for this problem, regardless of the warranty status. Should there be accidental or liquid damage though, out-of-warranty fees could be charged.
That might explain why this particular MacBook Pro model for a while faced longer than usual shipping estimates on Apple’s online store in May. The firm may have been trying to resolve the issue, but at this stage that is only speculation – the shipping delays might have been purely a coincidence.
To commence a repair job, simply go to the Get Support Page on the company’s website, select “Mac”, then “Mac Notebooks”, followed by “Hardware Issues” and finally “The topic is not listed”. Explain your problem and then schedule an appointment.